About

FAQ

• Where is the store based?

  Valparaíso, Chile

• Where is the store placed?

  Valparaiso, Chile.

• Do you accept orders placed outside of the US?

  Of course! All products will be sent outside worldwide.

• How long will it take to receive my order?

  National shipping (Chile) could take between 1 to 7 business days depending of the local post service.

  Outside Chile and depending of country proximity, international shippings could easily take between 2 to 12 weeks.
  I'll always give the customer the tracking number if there's one. (Check your email)

• What is the store's return policy?

  Once the order is shipped, there will be no refunds unless of an incorrect order (wrong product) or the product itself gets lost.

  Please contact ME DIRECTLY through Twitter or Instagram if anything happens, do not engage a Paypal chargeback because it'll make everything more complicated for the both of us.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.